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Terms and conditions

Installation Terms and Conditions

Warranty / Service Calls
Auto Defence Installations come with a years warranty as standard covering the installation and parts as per the manufacturers warranty. If a product comes with a longer warranty (2-5 year) period its only the product thats covered not the installation. ( A call out fee will be charged for a fault after 12 months )
If a service call is required and upon appointment it is the user/car/user error or wear and tear or any other part not covered by the manufacturers warranty that is at fault, then a call out fee (£79.99) would be charged, and possible parts may need to be purchased to resolve the fault.
Moving of parts for any other reason than installation error is not covered under the warranty.
The following are not covered under warranty: user error, misuse, damage, equipment moved to different car, wear and tear, adjustment by anyone other than our installer, if the fault is a known manufacturing fault or anything otherwise deemed outside of the manufacturer’s warranty.
In the event of a service call / call out we may need to send new spares / parts direct to you for replacement. Once the service call has been completed we require you to send back any faulty/unused parts within 7 days of completion. These need to be sent back via insured post to the address below ( You are responsible for these goods ). We are not liable for the parts in transit. Any parts not returned within 7 days are charged to the payment method we have for your order.
Any work carried out, or not approved by Auto Defence is not covered, and we are not liable for payment.


Cancellations
In the event that an appointment needed to be cancelled we require more than 24 hours notice (Mon – Fri) if this is not given then a cancellation fee will be charged (£89.99). If we are given incorrect details for a booking, and we are unable to locate the address, then a cancellation fee may be charged. If you wish to change the installation address we required more than 24 hours notice (Mon – Fri) if this is not given then a cancellation fee will be charged. If the equipment is not on site when we arrive, and we have not been informed of the non arrival/misplacement or any other reason for this then a cancellation fee will be charged.
If an installation is cancelled and the customer requires a refund, then the delivery charge is not refunded. All parts are to be returned by the customer via an insured delivery method. Car specific parts may not be able to be refunded in full.
If an installation engineer is left waiting on arrival, then he may need to automatically leave to ensure all other customers appointments are not affected. Our installer will allow 20 minutes for the customer and equipment to be made available. If this happens then a call out fee will be charged.
Our cancellation/call out fee/service call fee is set at £89.99.


Payment & Privicy
Auto Defence take special care to make sure every order and your payment details placed with us remain secure. We forward our payments to a 3D secure card payment service which is named ( Sage Pay ) we don't store your credit or debit card details ourselves or pass any of your infomation onto a 3rd party. our contact details for legal purposes we trade under DB Vehicle Electrics, 5 Tuplin Road, Mablethorpe, Lincolnshire, LN121FE. To ensure no fraud takes place we perform certain security checks to protect our customers, and to reduce credit card fraud.
All goods remain the property of Auto Defence until paid in full.
All service calls / cancellation fees / non returned parts will automatically be billed to your existing payment method. If any credit card payments are unlawfully clawed back from the credit card company then we reserve the right to charge an administration fee of £50.


Compensation
Auto Defence are committed to providing the best possible service in the industry and we pride ourselves on this, We have been doing this for over 10 years. We use the best installers in the automotive industry. If our engineer or delivery is delayed due to reasons out of our control we are in no way liable or obliged to provide compensation. Any suspected damage to the vehicle during an installation must be demonstrated, proven and agreed with the engineer before he leaves site. If in the rare case damage has been made, then our installers are all fully insured for such instances, as our installers are self employed any damage must be claimed and paid direct with the installer. Auto Defence are not liable for such cases.


Delivery of parts to be installed
Our installations are sold with FREE Delivery.
This equipment will then be sent direct to the installation address/address provided before the day of installation. If no specific delivery address is provided, then the equipment will always be sent direct to the installation address. It is the customers responsibility to ensure these goods arrive on time, and to inform us of any delivery problems/missed deliveries/non deliveries or lost deliveries more than 24 hours before installation. If we are not informed before the installation date, or the installer arrives on site, then a call out fee/cancellation fee will be charged. All good are sent via Royal Mail special delivery, or courier delivery. Both methods require a signature, and both methods leave a card with contact details on if no one is available to sign for delivery. Our courier will attempt to deliver the parcel twice; if after the second attempt the item is unable to be collected and the customer requires a third delivery attempt, then a third delivery charge of £8.00 will apply. If no contact is made with the courier after the second delivery attempt and the parcel is returned back to us, then a charge of a £20 admin free will apply for the cost of the parcel being returned to us and the cost of re-delivering the parcel to the customer.


Pricing
Any prices quoted may be subject to change if additional parts or labour are required.
This is why its very important at the time of ordering to make sure all your vehicle information is correct. Even colour codes for parking sensors.


Price match
Please be aware we are regarded the best in the auto electrical industry and we will not by any means lower our prices. We will however run special offers from time to time.


Setting up or demo of products.
Our installers will always try to help set up and explain how your new product works. Our installers may not always be able to do this, and may not be familiar with certain products on the market. Please make sure you ask the installer for the manual.


Installation engineers
Our customers vehicles are precious and need to be handled by experienced professionals. To ensure this we use the best self employed auto electricians in the industry, along with a mixture of our own engineers. We do not let trainee’s or inexperienced engineers work on our customers cars. Any issues you may have which you believe are warranty related with your car kit need to be dealt with directly with Auto Defence unless authorised by ourselves. Any other approach to the installer may invalidate your warranty. Any approach made by our customers direct to the installer for future work, or other services without our authorisation will invalidate your warranty and may result in legal action for loss of business. Any installation warranty issues are warrantied for lifetime by the installer. Any damage, or claims for damage regarding the installer/installation, if valid will be covered by the installers liability insurance. No claims can be made, or paid without pre agreed permission from our installer, the installers insurer’s, or Auto Defence. At no time are Auto Defence liable or responsible for the welfare of the vehicle, this is fully covered by the installer.


Location and parking
If you are in any doubt about the possible parking, then please contact us to discuss ( Before ordering).
Suitable parking needs to be provided for our installation engineer to work on your car. If your installation address is in the congestion charge zone, then this is chargeable and will be added to your invoice at £8. If the installation address has a pay parking facility then all payments need to be made by the customer; the installer or Auto Defence are not liable for this. Whenever possible cover would be advised for poor weather conditions, this is to protect the customers car. The parking provided needs to allow for the installer to park next to the vehicle, and have enough space for both car doors to be open. The parking facility needs to be undisturbed once the installer has commenced work. Any council owned car parks, or NCP car parks run a very strict policy that does not allow us to work on their premises; no installation will take place at these locations. Due to insurance issues, and health and safety issues our installers are unable to work on roadside parking in busy areas. This is down to the installers discretion. If no parking is provided, or the parking provided is not suitable, then the installation will be cancelled, and a cancellation fee will be charged. This is down to the installers and Auto Defence discretion. No full refund is available.


Pre and post checks
Our installer will check the vehicle before, and after the installation, and may ask you to sign a completed job sheet. We advise the customer checks the vehicle with the installer before and after the installation, any faults or problems with the vehicle must be raised and discussed with the installer before he leaves site. Any claims thereafter are not liable. We are not responsible for any issues raised once the installer has left the site. The customer or an authorised nominee must attend the vehicle with the installer before the job, and once the job is complete. If the customer fails to inspect the vehicle once the job has been completed, then this invalidates any possible claims to the installer, or Auto Defence. Then any future warranty or call out issues will be charged as a call out, this is because we were unable to check and fix any problems at the time of installation.


Returns and exchanges
We are able to offer an exchange or refund on parts that are returned to us safely, in the original packaging, and that are pre agreed with Auto Defence. No refunds are possible on any delivery charges, or labour. Certain parts may be ordered in, and may be car specific, these may be subject to a surcharge if returned. Any parts for refund need to be returned to us within 7 days from the date they were delivered. If equipment has been installed, then no labour fees can be refunded. This may include the installation, and de installation of any parts.
Where mentioned our term ‘call out fee/service call/cancellation fee’ relates to a charge of £89.99. Which at all times is automatically billed to your existing payment method.
By purchasing from Auto Defence you automatically agreed to our terms and conditions, and these apply for all instances.